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1. Can you email me when you start taking orders?
Yes we can. Click on the link in the top right hand corner and give us your email address or just send us an email requesting us to notify you.
2. Do you ship into Canada or outside of the Continental United States?
(There is additional postage, but we can ship to Canada. We can ship to Alaska but not overseas.
3. How long does it take for me to receive my mangoes?
Usually in 2-3 days. It is shipped Priority Mail by the United States Post Office.
4. Do you ship ripe mangoes?
We ship tree mature mangoes but it will usually take a week for them to slightly soften to the touch before they are ready to eat. They will all not ripen at the same time. Just keep them uncovered until they just allow your fingers to slightly indent into the fruit and they will be ready. (If we shipped them soft ripe there is stronger possibility of damage in transit) See the link “How to Eat Mangoes “on our Home Page for more information.
5. What if I get a damaged fruit or fruit that is bad on the inside?
All of our fruit is fully guaranteed. Just let us know by email or phone and we will refund the prorated price back to your credit card less any shipping. You will never pay for bad fruit at The Mango Factory.
6. Can I request a certain variety that you grow?
Yes…Just send us a separate email at the time of your order and we will try and accommodate. All of our varieties do not mature at the same time so certain varieties may have already “come and gone” or you may have to wait for a certain variety to mature. You can request a mix of varieties if we have more than one at the same time.
7. When is your typical season?
The season is a little bit different each year but typically it begins the middle of June and our first mangoes we pick are Haydens, Irwins and Cecils, followed by Valencia Prides usually all of July, Kents overlap with VP’s towards the end of July to early August, followed by Keitts from the middle of August until the 1st week or two of September when the season ends. Typically a season lasts around 12 weeks, but it can be as short as 8 weeks or as long as 16 weeks.
8. What is your best tasting mango variety?
It is an often asked question with no definite answer. Taste is a very individual quality. Our most requested mango is the Valencia Pride which has become our Signature Mango. My dad had the foresight to only plant the finest tasting, generally accepted, stingless mangoes. All of our mangoes are excellent tasting mangoes with only slight variations to the taste palette so my recommendation is to try them all and make that decision yourself.
9. Are your mangoes stringy?
No, No, No! A hundred times No.
10. Why do you have mangoes when other growers do not?
We have more trees than most on Pine Island and we have early, midseason and late season mangoes to carry us through the whole season after other growers have run out.
11. Can I pick-up mangoes from your plantation and save the shipping?
Yes, most definitely. You can select your own mangoes (not pick), we pick fresh every day.
12. Is all your pricing the same for the different varieties?
Yes, you can mix and match any variety. If you pick up, you save the $15-20 shipping. We do cater to the “mango lover” on our pricing. Your best pricing is on 20 lbs boxes or more, anything less you pay an increased price. We pride ourselves in that we are a grower that stands behind their product and not a “fruit stand” that purchases from the lowest seller.
13. If we “pick-up” do you give quantity discounts?
Yes, if you purchase 5 or more boxes (a box is 20 lbs.) you receive a 10% discount on your order.
14. Are your prices cheaper than mangoes I might buy elsewhere?
You can always find cheaper (especially the grocery store), but what is their quality, when did they pick them or did they fall to the ground, how did they grow them, did they use “man-made chemicals” or weed killers around them, are they going to have mangoes all season, what varieties do they have, and are they going to guarantee their fruit? You have to ask yourself why they are cheaper??? They may be a “back yard” grower or someone that has more than they can personally eat and has to sell before they go bad. Never discount the old adage that “you get what you pay for.”
15. Do you allow us to pick our own mangoes from the tree?
No our insurance will not allow us. There is a real art to knowing when to pick a mango and not as easy as it may seem. We do not pick every mango on a tree at once. Every day we circle the tree looking only for the mature fruit and only picking the quantity that we need for that day.
16. Even though we pick up our mangoes, can you ship to our family and friends?
Most definitely we can. We will even take them to the Post Office for you.
17. Do you pay any incentives for giving you referrals that buy?
We offer a $5 credit on your next order for any 1st time buyer that you refer to us that buys mangoes. Just have them email us that you referred them to us or give us their email and we will contact them for you, letting them know you wanted to share with them the finest mangoes available.
18. What days are you open for Pick-up and what are your hours?
During the season we are usually open 7 days a week from 10:00 – 4:00 pm. If in doubt you can always call 239-283-0830 for a recorded message of our hours and what varieties we are picking. If possible we will answer the phone personally and answer your questions.
19. If I purchase mail order can I inquire on my order?
Most definitely. If you haven’t received your order in a reasonable time, email or call us.
20. Do you offer discounts to Mail Order Buyers?
We offer discounts on 2 and 3 box orders when purchased at the same time.
21. I want to receive mangoes regularly without ordering every week can you help me there?
We can not only help, but offer 4, 8 and 12 week orders that will arrive fresh at your door every week, and also offer discounts for ordering auto ship.
22. What makes your mangoes so special?
My dad picked his varieties very carefully, and planted mostly mangoes that he grafted himself but were developed about 60 years ago by the University of Florida. There are 1000’s of different mangoes but only 100 or so that would be considered palatable quality. He was careful not to plant them too close together where one tree grew into another as most growers do, so that all of his trees get plenty of sunlight and trimmed them in such a way that there is no moisture build up in the canopy each day that promotes most of the mango problems. When you pick is extremely important, so that the proper amount of sugar in the fruit. Pick them before they are ready like most of the imported verities and you will have a tasteless mango. Ours measure 17 to 20 on the Brix Scale of Sugar.
23. Are your mangoes certified organic?
No but they are just as organic without the expensive certification. It takes 3 years of correct growing practices to become certified. Nothing inorganic has been applied to our trees or ground in over 15 years and counting. We do not prescribe to “Big Agricultural” practices but practice Sustainable Methods all the way, that are good for you and the environment.
24. Can we tour your plantation?
You can call and set up an appointment and we will try and accommodate.
25. Do you sell mango trees or any other tropical fruit?
Not at this time.